5/17/2023 0 Comments By end of day ups means![]() ![]() What this means: Error in UPS account number entered. Ensure you have the correct invoice information for future attempts. What to do: Contact UPS directly to unlock the account. What this means: Attempted registration with invalid invoice information too many times. You can also get billing help online or call the UPS Billing Department to request a duplicate invoice.Įrror: Request cannot be authorized due to account is locked out, please try again after 24 hours What to do: If you do not have a recent invoice, you must check with the UPS accounts payable department. What this means: Either an invalid invoice information or an outdated invoice. You can also get billing help online or call the UPS Billing Department to request a duplicate invoice.Įrror: Request cannot be authorized due to invoice not found in UPS billing system If you do not have a recent invoice, you must check with the UPS accounts payable department. What to do: If you do not already have access to negotiated rates, do not select the option to Enable Negotiated Rates. What this means: Either an invalid invoice or the account does not have access to negotiated rates. Please review invoice information and resubmit What to do: Log in to UPS.com to gather the address information required.Įrror: Unable to verify negotiated rates. What this means: The address entered does not match the Primary Contact Information for the account. Other UPS departments cannot typically assist with this error.Įrror: PostalCode and/or Countr圜ode input does not match those associated with the AccountNumber What to do: Contact UPS at the number provided, and leave a voicemail with your contact information if nobody answers. What this means: This is a billing-related or other UPS account issue. What to do: Contact UPS directly to re-activate the account.Įrror: Request cannot be processed, please contact UPS customer service at 1-XXX-XXX-XXXX What this means: The account was not active over an extended period of time. UPS international shipments that use paperless invoicing must be shipped within 14 days of the label creation date to reduce the chances of the shipment being held at customs. Rates for Australia-based UPS accounts are not yet available in the Rate Calculator. ![]() Label Messages will only work on Multi-package shipment labels. When the Recipient Address 1 field exceeds this limit ShipEngine will automatically wrap to Address Line 2. Recipient Address Line 1 has a 30-character limit. UPS Smart Pickup is not available for UPS shipments created through ShipEngine. This may cause the estimated rates to be incorrect for some Residential UPS shipments. ShipEngine's address validation tool cannot determine if an address is considered Residential or Commercial, so all addresses are treated as Commercial addresses. As a Certified UPS Partner, ShipEngine submits all shipment information electronically to UPS when labels are created, so no End of Day process or PLD form is necessary. UPS End of Day forms (also known as PLD forms) are not available in ShipEngine. Labels created through ShipEngine will not appear in your Shipment History on UPS.com. UPS reserves the right in its sole and unlimited discretion to return such packages to the shipper at the shipper’s expense. If UPS finds packages that exceed these limits in the UPS system, the shipments are subject to additional charges. Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or exceed a total of 165 inches in length plus girth combined, as measured to determine their billable weight, are not accepted for transportation. It is the shipper's responsibility to enter an accurate dimension into ShipEngine before creating the label for the shipment! Should the dimensions entered into ShipEngine not reflect the actual dimension of the shipped package, you may be subject to additional fees from UPS. When entering your shipment weight and dimensions into ShipEngine, they should accurately reflect the size of the package so the rate returned to ShipEngine will be the rate you are actually charged for the shipment. ![]()
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